Data deletion
Request deletion of NutriRelay data
This is the pre-launch deletion request path for NutriRelay. We may need to verify identity or authority before deleting data.
How to request deletion
Email support@nutrirelay.com with your deletion request. Trainers can request deletion of their own account data or client-related data they are authorized to manage. Clients can ask their trainer directly or contact NutriRelay for privacy or deletion concerns.
What to include in the email
- your name
- whether you are the trainer, the client, or an authorized representative
- trainer and client relationship, if relevant
- WhatsApp number or contact identifier, if relevant
- account email, if applicable
- what data you want deleted
Verification and timing
We may ask for additional information to verify identity, authority, or the scope of the request before acting on it. We will respond as soon as reasonably possible.
What deletion may and may not cover
A request may include trainer account details, client records, WhatsApp-related contact identifiers, food logs, notes, photos, voice-note transcripts, and related operational records held by NutriRelay.
Deleting data from NutriRelay does not automatically delete data held by WhatsApp, Meta, or another trainer's independent records.
Stop messages and retention exceptions
Clients can ask their trainer to stop messaging them through NutriRelay or WhatsApp. Clients can also contact support@nutrirelay.com for privacy or deletion concerns.
Some data may still be retained where reasonably required for security, fraud prevention, legal obligations, backups, dispute resolution, or other legitimate business reasons.