How NutriRelay handles personal data

What we collect

NutriRelay is a trainer-first nutrition coaching product. Trainers are the account holders, and their clients usually interact through WhatsApp rather than creating app accounts of their own.

Depending on how a trainer uses the product, NutriRelay may process trainer account details, client names and details provided by the trainer, phone numbers or WhatsApp identifiers needed for messaging, food logs, check-ins, trainer notes, review actions, app usage data, browser or device data, auth or session data, logs, and security records.

NutriRelay may also process health or nutrition-related information such as height, weight, goals, allergies, food preferences, dislikes or restrictions, workout or routine timing, check-in timing, photos, voice notes, transcripts, and nutrition summaries. This can be sensitive data. Trainers are responsible for collecting and using client data with proper consent and appropriate permissions.

How we use data

• to let trainers manage client nutrition workflows
• to send and receive WhatsApp-based messages and check-ins
• to process food messages, photos, and voice notes into nutrition tracking records
• to generate summaries, progress views, and trainer review tools
• to support product security, troubleshooting, and abuse prevention

AI and automation

NutriRelay may use AI and automation to help process food messages, estimate nutrition, classify messages or photos, transcribe or process voice notes, summarize progress, and assist trainers with repetitive nutrition tracking work.

AI is an assistant, not an autonomous medical, nutrition, or coaching authority. AI output can be wrong and should be checked. Trainers remain responsible for reviewing and using the information.

WhatsApp and Meta

NutriRelay works with WhatsApp. Messages between trainers and clients may be sent or received through WhatsApp, and WhatsApp or Meta may process those messages under their own terms and privacy policies. NutriRelay is not WhatsApp or Meta.

Message delivery depends on Meta or WhatsApp systems, policies, templates, and 24-hour messaging rules. Clients can ask their trainer to stop messaging them through NutriRelay or WhatsApp, and they can also contact support@nutrirelay.com for privacy or deletion concerns.

How data may be shared

Data may be shared with service providers and infrastructure partners that help NutriRelay operate, such as hosting, authentication, logging, analytics, messaging, storage, and support systems. Data may also be shared when required for safety, fraud prevention, legal compliance, or to protect NutriRelay, trainers, clients, or the public.

Retention and security

NutriRelay keeps data only for as long as reasonably needed for active product use, support, security, backups, fraud prevention, dispute handling, or legal obligations. Exact retention settings may change before launch.

We use reasonable technical and operational measures to protect data, but no online system can promise absolute security.

Health and safety notice

NutriRelay is not a medical device. It does not provide medical diagnosis, treatment, emergency advice, or emergency response. Nutrition estimates and summaries are informational only.

Trainers and clients should consult qualified health professionals where needed. Do not use NutriRelay for emergencies, serious medical conditions, eating disorders, pregnancy, allergies requiring urgent care, or other high-risk situations without professional supervision.

Global use, minors, and rights

NutriRelay is based in India and may serve users globally. Data may be processed in different locations depending on the services used to operate the product.

NutriRelay is not intended for children or minors without appropriate trainer, client, parent, or guardian consent where required. Trainers must ensure they have the right permissions before adding minors or processing sensitive data about them.

Trainers and clients can raise privacy or deletion concerns by contacting support@nutrirelay.com. Clients may also ask their trainer to stop messages or request deletion support through their trainer.

Payments and contact

NutriRelay does not currently claim that paid subscriptions are live. If paid plans are introduced later, billing and refund terms will be provided at that time.

Effective date: July 13, 2026. For privacy questions, email support@nutrirelay.com.